MME Chat – Privacy Policy

MME Chat is the internal messaging and calling app of Masri Money Express (MME) for its staff, agents and partners. This policy explains what the app collects, why, and your choices.

1. Information we collect

• Account information: your name, phone number and (optionally) profile photo, used to sign you in and show you to your colleagues.
• Messages, photos, files and voice notes you send, stored on MME's own server so they can be delivered to the people you chat with.
• Calls: voice/video calls are connected through MME's server. When call recording is turned on by MME, calls are recorded; everyone in the call sees a “REC” notice.
• Contacts: only if you allow it, the app reads the phone numbers and names in your address book to show which of your contacts use MME Chat, with the names you saved. Contacts are used only for this purpose and are never sold or shared.
• Location: only when you choose to share your location or live location in a chat.
• Camera and microphone: only for photos, video, voice notes, calls and ID scanning that you start.
• Device information: device model and a notification token (Google Firebase Cloud Messaging) so you receive messages and calls when the app is closed.

2. How we use it

Only to run MME Chat: deliver messages and calls, show your contacts, send notifications, keep the service secure (for example sign-in logs) and meet MME's legal and compliance obligations.

3. Sharing

We do not sell your data and do not show ads. Data is stored on MME's server. We use Google Firebase Cloud Messaging only to deliver notifications, and the MME Robot assistant may send the questions you ask it to an AI provider (Anthropic) to produce an answer. Data may be disclosed if required by law.

4. Security

Data is sent over encrypted connections (HTTPS) and access is limited to authorised MME administrators.

5. Keeping and deleting your data

Your data is kept while your account is active. You can delete your account from the app (Me → Settings → Delete my account) or at https://chat.mmechat.company/delete-account. When your account is deleted, your profile, contacts list and sign-ins are removed; messages you sent in shared chats may be kept where MME must retain records by law.

6. Children

MME Chat is for adults working with MME and is not intended for children.

7. Contact

Questions about this policy: f.d.s.operation@gmail.com.